Chubb has collaborated with UK-based insurtech Cytora for Generative AI on insurance claims processing. This collaboration aims to transform Chubb's claims document management by automating the digitisation process. According to the company, Cytora’s platform enables insurers to operationalise data more broadly across their lines of business, including for risk clearance, onboarding and triage. In addition to operationalising data more effectively through their multi-step workflows from submission to quote, supporting underwriters to make faster, more informed decisions. Amir Farid, Chubb’s transformation officer for North America, says: “The collaboration is focused on enabling Chubb Claims documents to be automatically digitised, eliminating the need for manual intervention.” Richard Hartley, CEO of Cytora, comments: “The insurance industry is undergoing an acceleration towards a digital-first future enabling risk volume to scale at a fraction of the current cost while achieving superior control over decisioning.”
