North Carolina insurance commissioner Mike Causey has appointed Angela Hatchell as senior deputy commissioner of agent services, consumer services and regional director divisions. North Carolina insurance commissioner Mike Causey has appointed Angela Hatchell as senior deputy commissioner of agent services, consumer services and regional director divisions. Hatchell was most recently deputy commissioner of the agent services division. The agent services division ensures that individuals representing the insurance industry have adequate knowledge and possess the moral and ethical characteristics necessary to operate in a fiduciary capacity. The department’s consumer services aims to respond promptly and courteously to consumers' insurance-related questions and complaints. Regional directors serve the citizens, agents and governmental officials in any and all matters of the state. Hatchell initially joined the department in 1999 as a complaint analyst. Commenting on Hatchell’s appointment, commissioner Causey says: “Angela Hatchell has been a devoted and inspiring leader at the department for nearly a quarter of a century. I am fully confident that she will expertly and effectively lead in this new role, and we look forward to her continued service to the department and to the state.” Hatchell adds: “This new position, which will give me the opportunity to continue to be a consumer advocate and to continue to work with individuals in the insurance industry. I am also excited to expand my knowledge of all aspects of insurance and non-insurance business entities from assisting consumers, working with licensees and interacting with agents.”
