Zurich North America has appointed Dawn Hiestand as head of captives, effective 1 February. The captive segment of the insurance solutions and services company administers fronting services to a range of non-life products and programmes, including single-parent, sponsored cell and group captive programmes, as well as single-member, multi-member, programme administrator and association segregated portfolio companies. Reporting to head of US national accounts Paul Horgan in her new role, Hiestand will be responsible for the overall strategy and operational management of Zurich North America’s group captives insurance business, which encompasses member-owned, agency and fronted captives. Hiestand replaces Jason Meador, who moves to head of Rural Community Insurance Services, Zurich’s crop insurance business, as the firm makes several key leadership changes. Hiestand previously served as head of operations for Zurich North America’s direct markets business, where she was responsible for operationalising the value proposition to clients. Before this, she was chief operations officer for alternative markets. Kristof Terryn, CEO of Zurich North America, comments: “The newly-named leaders illustrate the outstanding talent and great bench strength we have here at Zurich North America. They will continue to keep the focus on truly knowing our customers — their challenges and their goals — and ensure we deliver the differentiated solutions and excellent service they have come to expect from Zurich.”
