Swiss Re has expanded its partnership with Tata Consultancy Services (TCS) to develop a social and open digital workplace that leverages the cloud to drive collaboration and innovation. The digital workplace will be created using Microsoft 365 technologies and will be managed by the Microsoft business unit of TCS, an IT services, consulting and business solutions organisation. As a provider of insurance, reinsurance and other forms of insurance-based risk transfer, Swiss Re anticipates and manages risk ranging from natural catastrophes, climate and cyber to property and casualty. The group will enhance its operational efficiency through cutting-edge processes across the end-to-end workplace support function. For example, TCS will develop self-heal and self-help operations to ensure the automation of standard processes, and facilitate “out-of-the-box” endpoints with a dynamic corporate experience. The workplace will deliver a user experience driven by insights to more than 18,000 end users. The expanded partnership particularly focuses on accelerating the innovation pipeline within Swiss Re to consolidate the group’s hybrid collaboration strategy. Youngran Kim, group chief technology officer at Swiss Re, comments: “We partnered with TCS to leverage their insurance domain experience, strategic partnership with Microsoft, and proven track record in successfully executing similar large transformation programmes, including with Swiss Re.” “Together with TCS and Microsoft, we want to empower our employees with a seamless and secure digital workplace experience.” Siva Ganesan, global head of TCS’ Microsoft business unit, adds: “The key to building an innovative, future-ready organisation is a vibrant digital workplace that fosters creativity and collaboration, while keeping data and interactions secure.” “TCS is thrilled to expand its long-standing partnership with Swiss Re to build a new digital workplace using Microsoft technologies, and help them accelerate their innovation and growth.”
