Generali Employee Benefits (GEB) and Sensely announced a strategic partnership to advance patient interactions through artificial intelligence (AI) and provide access to virtual health assistants, which responds to voice and onscreen commands through a multi-functional cloud-based platform. This strategic partnership brings together GEB’s leading network capabilities in the corporate sector and local market knowledge in over 118 countries with Sensely’s technology solutions. This digital ‘assistant’ interviews patients through an app, guiding them through a virtual medical triage process to help understand their symptoms and clinical concerns. Following this ‘interview’, Sensely then guides the patients to appropriate care, directing them to medical providers who are part of their local insurance plan’s network. This guided direction to care helps expedite treatment and guide patients to appropriate and cost-effective providers. This technology was developed using algorithms based on the Mayo Clinic’s 30 years of nurse line experience. Leveraging artificial intelligence, chatbot automation and machine learning, this platform accelerates patient access to relevant, timely and cost-effective care. This clinical toolset will help GEB and its network partners to provide value beyond the policy for clients through supplemental services designed to improve patient access to quality care. GEB noted that considering the current scenario of COVID-19, supporting patient health at a distance is more important than ever. On-site medical visits are extremely challenging to navigate, and this new virtual health solution can help to quickly triage and direct patients to clinical visits if/when appropriate. Sensely can assist large enterprises all over the world to deliver virtual health experiences that increase satisfaction and drive efficiency. With features such as symptom checking, direction to providers, and remote monitoring for chronic conditions such as congestive heart failure, chronic obstructive pulmonary disease, asthma, diabetes, and behavioural health, Sensely’s capabilities help to support members at every stage of their health. Sensely’s conversation design team can also turn common administrative workflows into interactive conversations to improve the healthcare application process and claims handling. The Sensely virtual assistant can be further customised so that insurers/employers can create their own unique ‘health ambassador’ to interact with global users. Commenting on the partnership, Paolo Ribotta, CEO GEB and Global Health, said: “This ecosystem of partnerships moves our strategic plan forward in being a lifetime partner to our clients. Under the leadership of Di Caro’s’ strategy and business development function, we are improving and extending the level of services available within our health and wellbeing offerings to further strengthen.” He added: “Generali’s market leadership in employee benefits for multinational companies, whilst also developing the health business for people with high international mobility. We want to offer a high quality, customised experience to our corporate customers”. “Sensely’s intuitive, digital healthcare services help facilitate patient access to relevant care and qualified providers. These services are a critical component of the evolving virtual healthcare landscape. We are delighted to partner with GEB to introduce Sensely to their global network partners and clients,” commented Adam Odessky, co-founder and CEO of Sensely.
