Tennessee-domiciled protected cell captive insurance company (PCCIC) Hartwell Insurance (Hartwell) selects INTX Insurance Software (INTX) as its core insurance operating system. The partnership aims to modernise Hartwell’s captive operations by providing a scalable foundation that unifies policy administration, billing, claims, reinsurance and reporting. INTX’s platform utilises an open API architecture, which allows Hartwell to integrate various partners and services as its captive programmes evolve. Hartwell provides bespoke captive insurance solutions, guiding clients through captive formation and ongoing operational management. By deploying the INTX system, the firm gains automated regulatory reporting, real-time financial transparency and accurate reinsurance tracking across the insurance lifecycle. Roland Horton, president of Hartwell, says: “Captives are becoming more strategic, and that requires a modern operating foundation. We chose INTX because it gives us a complete insurance operating system that gives us the flexibility to scale and evolve based on the needs of our captive clients. This partnership allows us to deliver a better captive experience—one built for clarity, control, and growth”. Rob Lewis, CEO of INTX Insurance Software, adds: “Hartwell understands captives must evolve beyond static structures and manual processes. INTX provides the operating system that enables Hartwell to scale and evolve its captive programs with confidence, without the limitations of legacy systems”.
