Aon has announced a series of leadership changes within its Reinsurance Solutions division, aimed at strengthening its global client services capabilities.
The appointments affect the firm’s client services function, which provides support in claims handling and accounting to help manage the full claims lifecycle.
Steve Clark has been appointed global head of claims and client services advocacy, where he will lead the firm’s global advocacy efforts and oversee strategic initiatives across markets and product lines.
He will continue to report to Leonora Siccardi, global head of client solutions for Risk Capital and chief claims officer for Reinsurance Solutions.
Ann Field has been named global head of client experience, with a remit to improve client satisfaction and coordinate with leaders across product, technology and operations.
She also reports to Siccardi and will be responsible for further developing the delivery of Aon’s client services operating model.
Matt Moore has been appointed head of client services and advocacy in North America, reporting to Clark, and will focus on aligning regional operations with the global framework.
David Griffiths will expand his role as global head of claims strategy and innovation to support broader claims-related initiatives.
Commenting on the appointments, Siccardi says: “Our clients face a highly complex environment when managing their claims and accounts.
“Aon recognises the importance of continually evolving our services to meet our clients’ new challenges and demands in the current macroeconomic landscape. These new appointments will enable us to drive increased value and resilience for our clients.”
